How we may help you? GFH Capital Limited (the “Firm”) is committed to providing the highest standard of service to its customers. However, should there ever be an occasion when you feel that we have failed to honor our promise and that you need to complain, we will do everything possible to ensure that your complaint is dealt fairly, promptly and effectively.
The information provided here will show you how to:
The quickest way to have your complaint addressed is to follow the procedure detailed below:
1. Contact Person
Your complaint must be in writing and should be addressed to: GFH Capital Limited.
2. Submission of Written Complaints
You have a number of options to submit your complaint:
Note: Your complaint must be marked to the ‘Complaint Handling Officer’. In compliance with the Complaints Handling Policy of GFH Capital Ltd, the Firm has delegated tits Compliance Officer to ensure that your complaint is acknowledged, properly investigated, and that the Firms response is adequately communicated to you.
3. What happens once your complaint is submitted?
4. Our commitment
At all times during this complaint process:
Dubai International Financial Centre
401, Level 4, Precinct Building 3, Gate District
P.O. Box 506544, Dubai, United Arab Emirates
Tel +971 4 3651 500, Fax +971 4 3637324
GFH Capital Ltd is regulated by the Dubai Financial Services Authority (the “DFSA”)